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FAQs
You can place your custom Nua order in 2 simple steps –
1. Create your personalised pack of 12 pads from 3 different sizes here.
2. Select the number of packs in one order (up to 3 packs per order), and how often you would like your packs to be delivered (1, 2 or 3 months).
Once you’ve ordered, we will take care of the rest.
You can opt for COD, or complete your payment online using your debit card (ICICI, Kotak, Citibank, Canara Bank) or any VISA/ Mastercard credit card.
If you opted to pay online, you will be charged a few days before we dispatch your next order. This date is determined based on the plan you choose. Don't worry, we’ll let you know each time before we charge your card and ship your order.

If you opted for COD, you can pay when you receive your order.
Of course. Modifying or pausing your Nua Plan is as easy and hassle-free as placing your order. Simply log into your account and go to ‘My Orders’ page. Click on 'Edit' to modify your plan or select 'Pause' to pause your Nua plan.

You can always come back and reactivate your plan by clicking on ‘Resume’ in your ‘My orders page’.
Yes, you can. Log into your account and go to ‘My Orders’ page. Click on 'Skip' to postpone your order by 1 month. Please do this before your order is shipped.

If your payment mode is credit card/ debit card, you will be asked to authenticate your changes by paying Rs. 5, which will be refunded back to you.
If you opted for online payment, you will be asked to authenticate your changes by paying Rs. 5, which will be refunded back to you. Your next order date remains unchanged.
If you choose to resume your plan using online payment mode, an order is placed and you are charged the order amount.

If you choose to resume your plan using COD, you will be asked to authenticate using an OTP, and an order is placed.
You can always postpone your order by selecting 'Skip' on ‘My Orders’ page.
Your first order will be delivered as per the estimated delivery date on your ‘My Orders’ page. Your subsequent deliveries will be made as per your delivery preference.
Nua sanitary pads have been designed to meet the needs of Indian women based on our extensive research and feedback received from thousands of women in India. Our design team includes global product design experts.
Unlike most pads in the market, Nua offers the comfort of softness without compromising dryness. The soft cottony top layer of Nua pads provides an irritation free experience while the multi-layered design provides improved absorption, keeping the surface dry.
Wider-back pads essentially have extra wings at the back end of the pad that provide additional leakage protection. These pads also provide more comfort and protection during the night.
Apart from the soft top layer that helps minimize skin irritation, our pads do not have a perfumed or printed top layer, unlike other products in the market. This helps prevent harmful chemicals coming into direct contact with the skin.
Absolutely. Nua pads are manufactured as per South Korean quality standards, and tested by accredited laboratories in India.
The choice of the Heavy, Medium and Light Flow pads on different days is specific to each woman’s flow pattern. The suggestion below is only indicative:

Heavy Flow Pads are the largest of our pads and can be compared to XL pads currently available in the market. They come with wider backs and are best suited for days when the flow is at its maximum, typically the first two days of your period. However, if you have extremely heavy flow and require pads larger than XL pads, Nua's sanitary pads might not be suited for your flow.

Medium Flow Pads are mid-sized pads with wider backs and are best suited for days when your flow begins to reduce, typically on Days 2, 3 and 4. They are comparable in length to ‘Large’ size pads currently available in the market.

Light Flow Pads are smaller in size and are comparable in length to ‘Regular’ size pads currently available in the market. They can be used on the last few days of the periods when your flow is at its minimum level.
It is clinically recommended that you change your sanitary pads at least once every 6-8 hours.
Each Nua pad comes in an individual disposal cover with a resealable flap. After use, place the pad into the disposal cover, seal the flap and discard it in a bin.
Your safety and wellness is important to us and we want to ease your mind. These are some of the steps we’ve taken during COVID-19: 1. Once the sanitary pads reach our warehouse, they are passed through a UV sterilizer. This ensures that any possible germs on the pads are immediately terminated. 2. Our warehouse staff wears white gloves and masks throughout this process. 3.They have been given hand sanitizers and have been encouraged to wash their hands at regular intervals. Everybody entering the premises is being checked for body temperature. 4. A safety session has been held to generate awareness and incentivise self-hygiene by taking basic precautions. 5.The warehouse is regularly cleaned by the housekeeping staff.
A heat patch is similar to a portable and discreet hot water bag! It contains 100% natural ingredients and emits heat upon contact with air. The heat lasts for a long period of time (more than 5 hours).
Just before menstruation, our uterine muscles tighten up in an effort to expel its lining aka period blood, resulting in cramps. Heat is a natural and effective way to reduce this pain.

The soothing heat emitted by a heat patch relaxes the muscles and ensures smooth passage of period blood, which in turn reduces cramps.

However, if you have severe pain that requires medical attention, a heat patch might not be helpful.
The key ingredient of the patch is iron powder. When iron comes in contact with the oxygen in our atmosphere, it oxidises and emits heat. So, all you need to do is take the patch out of its packaging (mint coloured packaging).
Unlike a hot water bag, Cramp Comfort is easy to use, portable and emits long-lasting heat. You don’t need to worry about refilling or plugging it in.

Cramp Comfort heats up on its own upon contact with air. It emits soothing heat for up to 8 hours and the unique design gives you warmth exactly where you need it. Additionally, it’s portable and discreet. You can stick the patch and go about your day; the patch will continue to do its magic.
Cramp Comfort has been designed to fit your life and your needs. The unique design and the optimal temperature give us an edge over other players in the market.

We have designed the product to perfectly fit the natural curves of your lower abdomen and give maximum comfort exactly where you need it. The formulation of the product is also unique and ensures an optimal temperature - strong enough to reduce cramps but not too strong to prevent skin burns.
A herbal patch or roll-on uses essential oils to help reduce cramps. Essential oils have anti-inflammatory properties that reduce pain and inflammation. However, since it's a topical treatment, the relief is temporary and suitable only for mild cramps.

In contrast, a heat patch reduces cramps at its source making it the most effective and longer-lasting method. Cramps occur due to the contraction of uterine muscles in an effort to expel period blood. The soothing heat emitted by the patch relaxes these muscles and ensures smooth passage of period blood, which in turn reduces cramps.
Allopathic medicines prescribed for menstrual cramps have numerous side effects, including hormonal imbalance, and should not be consumed regularly.

A heat patch is a topical treatment that reduces cramps by using heat therapy. It does not alter your hormone levels and is not harmful to your body. Therefore it’s a healthier alternative if you have mild to moderate cramps.

If you have severe cramps, however, we highly recommend visiting a gynaecologist for medical treatment.
Each unit of Cramp Comfort has 3 heat patches. Only one patch should be used in 24 hours and for a maximum of 8 hours.
1.Tear the packet open and take out the patch.
2. Peel to reveal the sticky strip. Stick the patch on the inner side or outer side of your underwear, and not directly on your skin.
3. After 8 hours maximum, peel it off and discard it in the bin.

IMP - Do not use more than one patch in a day and do not use it while sleeping.
Important: This product can cause burns. Hence, it is important to check your skin frequently for signs of irritation, redness, blisters and burns. Do not use more than one patch in 24 hours and do not use it while sleeping.
It depends on where you experience menstrual cramps the most. You can either stick it in front of your lower abdomen or lower back. You can also stick it near your neck or shoulder if you experience pain in these areas. Cramp Comfort has been designed to fit your underwear perfectly to give maximum relief.

Important: The patch should be stuck on your clothes or underwear and not directly on your skin.
You should use only one patch in 24 hours and for a maximum of 8 hours. The comfort and relief you get from our patch will stay for a longer period of time.
It depends on the number of days you experience cramps. We highly recommend using only one patch per day. For instance, if you have cramps only on the first day of your period, one pack of Cramp Comfort, which has 3 patches, will last you 3 whole cycles.
After a few minutes of taking the patch out of the packet, it will start emitting heat. However, it can take up to 20-30 min to reach the ideal temperature.
We’ve designed Cramp Comfort to ensure you get long-lasting heat and maximum relief from menstrual cramps. The patch retains its peak temperature for up to 8 hours and will start decreasing post that. However, do note that you should use only one patch per day and for a maximum of 8 hours.
After months of research, we’ve found that the ideal temperature to ward off period cramps is 45-50 degree celsius. Cramp Comfort reaches this temperature within 20-30 minutes and stays the same for up to 8 hours.
Caution - This product can cause burns. Hence, it is important to check your skin frequently for signs of irritation, redness, blisters and burns during use.
All the ingredients of the patch are safe and 100% natural. There are 5 ingredients namely iron (emits heat), activated charcoal (acts as a catalyst), natural salt (acts as a catalyst), water absorber (ensures consistency) and clay (binds it all together).
The ingredients of the patch are 100% biodegradable and can be disposed of with kitchen waste.

The outer covering and packaging of Cramp Comfort are not biodegradable and hence, should be disposed of with dry waste.
All the ingredients of our patch are 100% natural and biodegradable. After the patch cools down, simply cut one of its sides and empty the contents in wet waste and the outer cover in dry waste.
Since the ingredients of Cramp Comfort are 100% natural and contain iron, it can be used as a fertilizer for your garden!

Mix the contents of one patch with 5-10 litres of water and your fertilizer is ready. This mixture helps in tempering the soil and improving the overall health of the plant.
Cramp Comfort expires 10 months from the date of manufacturing.
Yes, of course! We thoroughly test our patches for efficacy and safety to ensure we send you only the best.
Cramp Comfort is a product that’s proudly developed and made in India keeping in mind the needs of Indian women!
Of course! Our heat patch acts exactly like a hot water bag. So, the next time you have a shoulder or neck pain, peel one Cramp Comfort and stick it to the back of your shirt.
It is not advisable to use a heat patch during pregnancy. We highly recommend consulting your gynaecologist before using one.
This product can cause burns if the usage instructions and warnings are not followed. Hence, it should not be used by anyone under the age of 13 or above the age of 55. Teenagers can use this product but it is important for them to frequently check the skin for signs of irritation, rashes, redness, blisters or burns. If they notice any of these symptoms or find the patch to be too hot, it should be immediately removed.
It is not advisable to take a painkiller or apply pain relief balms while using a heat patch. We highly recommend consulting your doctor before doing so.
No, the patch should not be used while sleeping as the product can cause burns. It is important to frequently check the skin for signs of redness, irritation, blisters or burns. Additionally, depending on your sleep position, the heat patch might not receive enough air to emit heat and the product will not be effective.
Similar to a hot water bag or a hot shower, there’s a possibility that the following side effects may occur during the usage of a heat patch:

General discomfort
Redness
Skin irritation
Mild burns
Altered period flow
If you notice any of the above, immediately remove the patch and consult your doctor.
The patch will begin to heat as soon as it is opened and will take approximately 20-30 minutes to reach the optimal temperature. While you might feel that the heat is low, the patch will still be able to give relief from cramps.

If you’ve stuck the patch to your clothes and the patch is not giving you relief even after 30 min, kindly peel it off, place it in the open and wait for 20-30 minutes before sticking it again.

If the patch still does not heat up, kindly reach out to us at care@nuawoman.com along with your order ID.
After adding sanitary pads or Cramp Comfort to your cart, scroll down to see our other products. Add the desired product to your cart and proceed to checkout.

We will ship both the products together for a seamless delivery experience.
This product can cause burns.

Usage

1. Check your skin frequently during use. If you find signs of irritation, redness, burns or find the patch too hot, remove immediately.
2. Do not use on the face, open wounds, damaged skin or with other forms of heat.
3. Do not use while sleeping.
4. Do not apply strong pressure on the patch or use with a tight belt / waistband.
5. Do not use if it is leaking, torn or damaged.
6. Do not use on delicate fabrics, as the sticky strip may cause damage upon removal.

Medical

1. In case of diabetes, pregnancy, desensitized skin or heart disease, consult your doctor before use.
2. Stop usage in case of any persistent discomfort.
3. In case of ingestion, consult a doctor immediately.

Storage

1. Store in clean and dry conditions, and at room temperature.
2. Keep out of reach of children and pets.
From the quality of raw materials to its shape - the Nua pouch has been designed to fit your life! The practical and spacious design lets you carry everything, while the high-quality canvas exterior and water-proof lining ensures that the product is durable.
The Nua pouch has a canvas exterior and a waterproof polyester lining.
The dimensions of the pouch are 8 in x 5 in x 2 in
The MRP of the product is Rs.399 but it will always be at Rs. 349 on our website. Additionally, if you are a Nua plan member, you can purchase the pouch at Rs. 199 only.
Take a damp cloth and gently wipe the surface. Do not machine wash or machine dry.
Unfortunately, we do not have that feature at the moment but you can place two separate orders. Kindly complete your Nua Plan order first in order to get the Nua Pouch at flat 50% off.
You can place your custom Nua order in 2 simple steps –
1. Create your personalised pack of 12 pads from 3 different sizes and/or add other products
2. Select the number of packs in one order (up to 3 packs per order), and how often you would like your packs of sanitary pads to be delivered (1, 2 or 3 months).
You can also choose to buy one-time only, if you’d like. Once you’ve ordered, we will take care of the rest.
Your first order will be delivered as per the estimated delivery date on your ‘My Orders’ page. If you opted for a plan, your subsequent deliveries will be made as per your delivery preference.
No. Shipping is absolutely free.
We have taken sufficient care to ensure that your product is delivered to you without any damages.

However, if you do receive your delivery in a damaged condition, kindly write to us at care@nuawoman.com and we will ship you a new pack without any additional charges.
We are sure you will love Nua, but we understand that you may have different preferences. However, given that Nua is a hygiene product, we cannot accept product returns.
Yes, if you wish to pause our period reminders, please go to the ‘Account Information’ page and turn off the period reminders. You can always come back and turn on the period reminders on the same page.
You can opt from a variety of payment options including credit/debit cards, netbanking, wallets and COD to complete your payment.

For a plan, you can opt for COD, or complete your payment online using your debit card (ICICI, Kotak, Citibank, Canara Bank) or any VISA/ Mastercard credit card.
Yes. You will be asked to enter an OTP before placing the order to authenticate COD as the mode of payment. Kindly note that if you've opted for an auto-renew plan, a COD charge of Rs.21 is applicable.
Yes, you can change your last period date and cycle duration in My Accounts page.
The red circle indicates your period cycle. It will show you when your next period is due and how many days are left for your next cycle.
Yes. The Period Circle keeps a track of your periods and updates the circle on a daily basis. You can always come back and check how many days are left for your period. The Period Circle automatically updates when you manually change your last period date and cycle duration.