Welcome to the Nua experience!

FAQs

1. Nua Auto-repeat Plan

1. How do I start a Nua Auto-repeat Plan for Sanitary Pads?

You can set up your custom auto-repeat Sanitary Pads plan in 2 simple steps -

- Create your personalized pack of 12 pads from 3 different sizes here.

- Select the number of packs in one order (up to 3 packs per order), and how often you would like your packs to be delivered (1, 2 or 3 months).

Once purchased, we will take care of creating and shipping orders as per your plan so that you have one less thing to worry about.

2. How do I start a Nua Auto-repeat Plan for Cramp Comfort?-

You can set up your custom auto-repeat Cramp Comfort plan in 1 simple step -

Select the number of packs per order (up to 3 packs - each pack has 3 heat patches), and how often you would like your packs to be delivered (once in 1, 2 or 3 months).

Once purchased, we will take care of creating and shipping orders as per your plan so that you have one less thing to worry about.

3. How do I pay for my Nua Auto-repeat Plan?

You can opt for COD or Pay Online using your debit card (ICICI, Kotak, Citibank, Canara Bank) or any VISA/ Mastercard credit card.
To make online payments for your auto-repeat orders, all it takes is a one-time set up at the time of purchasing your plan. Once set up, the amount for future orders will be auto-debited under our company name "Lagom Labs Private Limited".

4. When do I get charged?

If you opted to pay online, you will be charged under our company name "Lagom Labs Private Limited" when a new order as per your auto-repeat plan is being placed. Don't worry, we’ll send you an email 5 days before we charge your card and ship your order.

If you opted for COD, you can pay when you receive your order.

5. Can I edit or pause my Nua Auto-repeat Plan anytime?

Of course. Modifying or pausing your Nua Plan is as easy and hassle-free as placing your order. Go to 'My Orders' page. Click on 'Edit' to modify your plan or select 'Pause' to pause your Nua plan.

You can always come back and reactivate your plan by clicking on ‘Resume’ in your ‘My orders page’.

6. Can I postpone my upcoming order?

Yes, you can. Go to 'My Orders' page. Click on 'Skip' to postpone your order by 1/2/3 month. Please do this before your order is shipped.

If your payment mode is credit card/ debit card, you will be asked to authenticate your changes by paying Rs. 5, which will be refunded to you.

7. Is my card charged when I edit my plan?

If you opted for online payment, you will be asked to authenticate your changes by paying Rs. 5, which will be refunded to you. Your next order date remains unchanged.

8. Is my card charged when I resume my plan?

If you choose to resume your plan using online payment mode, an order is placed and you are charged the order amount.

If you choose to resume your plan using COD, you will be asked to authenticate using an OTP, and an order is placed. You can then pay when you receive the order.

9. What if I have enough stock for my upcoming period?

You can postpone your order if you have enough stock for that month. Go to 'My Orders' page. Click on 'Skip' to postpone your order by 1/2/3 month. Please do this before your order is shipped.

If your payment mode is credit card/ debit card, you will be asked to authenticate your changes by paying Rs. 5, which will be refunded to you.

10. When will my product get delivered?

Your first order will be delivered as per the estimated delivery date on 'My Orders' page. Your subsequent deliveries will be made as per your delivery preference.

11. Can I add Cramp Comfort to my existing Sanitary Pads Nua Plan?

No, you cannot include 2 products under a single plan. Please purchase your Cramp Comfort plan separately here.

12. Why am I unable to purchase Sanitary Pads and Cramp Comfort Nua Plans together?

At the moment, we do not support the purchase of 2 Nua Auto-repeat Plans in a single order. Kindly place two separate orders.

13. Where can I view my Nua Auto-repeat Plan/Plan details?

Please visit 'My Orders'. You will see a card for each Nua Plan that you have opted for, with all relevant plan details.

14. How can I change the delivery address of my next Plan order?

Please visit your Nua Profile. Click on ‘Edit’ on the top right corner, and you will be able to view and/or edit your saved addresses, add new addresses and change your default shipping address.

At the moment, you cannot have your plans set to different delivery addresses. The default address indicated on your profile will apply to all your Auto-repeat Plans.

15. I have 2 Nua Auto-Repeat Plans, for both Sanitary Pads and Cramp Comfort. Can I set different delivery addresses for my Nua Plans?

Sorry, you cannot have your plans set to different delivery addresses at the moment. All orders under both plans will be sent to the default shipping address on your profile.

16. If I change the pack quantity/frequency/payment mode on one plan, will it automatically change for the other plan too?

No, it will not. You can manage both your Nua Auto-repeat Plans completely independently, and make changes to one without the other being affected.

However, please note that any changes made to the default delivery address on your profile will impact future orders under both plans. At the moment, you cannot have your plans set to different delivery addresses.

17. Why should I opt for Nua Auto-repeat Plan?

Nua Auto-repeat Plan has been specially designed to take the stress out of your monthly period planning. Here are the exclusive benefits you get:

-Customise your order: Choose your quantity and set your delivery timelines
-Never run out of stock: Our auto-repeat feature ensures you always have a Cramp Comfort patch
-Your plan, your way: Modify or cancel your plan anytime, no questions asked
-Exclusive offers on our new products

2. Sanitary Pads

1. How have Nua pads been designed?

Nua sanitary pads have been designed to meet the needs of Indian women based on our extensive research and feedback received from thousands of women in India. Our design team includes global product design experts.

2. What are the benefits of soft and dry pads?

Unlike most pads in the market, Nua offers the comfort of softness without compromising dryness. The soft cottony top layer of Nua pads provides an irritation free experience while the multi-layered design provides improved absorption, keeping the surface dry.

3. Why do Nua pads have a wider back?

Wider-back pads essentially have extra wings at the back end of the pad that provide additional leakage protection. These pads also provide more comfort and protection during the night.

4. How do Nua pads help minimize skin irritation and rashes?

Apart from the soft top layer that helps minimize skin irritation, our pads do not have a perfumed or printed top layer, unlike other products in the market. This helps prevent harmful chemicals coming into direct contact with the skin.

5. Are Nua pads quality tested?

Absolutely. Nua pads are manufactured as per South Korean quality standards, and tested by accredited laboratories in India.

6. When do I use Heavy Flow, Medium Flow and Light Flow Pads?

The choice of the Heavy, Medium and Light Flow pads on different days is specific to each woman’s flow pattern. The suggestion below is only indicative:

Heavy Flow Pads are the largest of our pads and can be compared to XL pads currently available in the market. They come with wider backs and are best suited for days when the flow is at its maximum, typically the first two days of your period. However, if you have extremely heavy flow and require pads larger than XL pads, Nua's sanitary pads might not be suited for your flow.

Medium Flow Pads are mid-sized pads with wider backs and are best suited for days when your flow begins to reduce, typically on Days 2, 3 and 4. They are comparable in length to ‘Large’ size pads currently available in the market.

Light Flow Pads are smaller in size and are comparable in length to ‘Regular’ size pads currently available in the market. They can be used on the last few days of the periods when your flow is at its minimum level.

7. How often should I change my pad during my period?

It is clinically recommended that you change your sanitary pads at least once every 6-8 hours.

8. How do I dispose off my pads after use?

Each Nua pad comes in an individual disposal cover with a resealable flap. After use, place the pad into the disposal cover, seal the flap and discard it in a bin.

9. What are the safety precautions being taken during COVID-19?

Your safety and wellness is important to us and we want to ease your mind. These are some of the steps we’ve taken during COVID-19:

  • Once the sanitary pads reach our warehouse, they are passed through a UV sterilizer. This ensures that any possible germs on the pads are immediately terminated.
  • Our warehouse staff wears white gloves and masks throughout this process.
  • They have been given hand sanitizers and have been encouraged to wash their hands at regular intervals.
  • Everybody entering the premises is being checked for body temperature.
  • A safety session has been held to generate awareness and incentivise self-hygiene by taking basic precautions.
  • The warehouse is regularly cleaned by the housekeeping staff.

3. Cramp Comfort

1. What is a heat patch?

A heat patch is similar to a portable and discreet hot water bag! It contains 100% natural ingredients and emits heat upon contact with air. The heat lasts for a long period of time (more than 7 hours).

2. How does a heat patch help with cramps?

Just before menstruation, our uterine muscles tighten up in an effort to expel its lining aka period blood, resulting in cramps. Heat is a natural and effective way to reduce this pain.

The soothing heat emitted by a heat patch relaxes the muscles and ensures smooth passage of period blood, which in turn reduces cramps.

However, if you have severe pain that requires medical attention, a heat patch might not be helpful.

3. How does the patch heat up on its own?

The key ingredient of the patch is iron powder. When iron comes in contact with the oxygen in our atmosphere, it oxidises and emits heat. So, all you need to do is take the patch out of its packaging (mint coloured packaging).

4. How is Cramp Comfort better than a hot water bag?

Unlike a hot water bag, Cramp Comfort is easy to use, portable and emits long-lasting heat. You don’t need to worry about refilling or plugging it in.

Cramp Comfort heats up on its own upon contact with air. It emits soothing heat for up to 8 hours and the unique design gives you warmth exactly where you need it. Additionally, it’s portable and discreet. You can stick the patch and go about your day; the patch will continue to do its magic.

5. How is Cramp Comfort different from other heat patches?

Cramp Comfort has been designed to fit your life and your needs. The unique design and the optimal temperature give us an edge over other players in the market.

We have designed the product to perfectly fit the natural curves of your lower abdomen and give maximum comfort exactly where you need it. The formulation of the product is also unique and ensures an optimal temperature - strong enough to reduce cramps but not too strong to prevent skin burns.

6. How is a heat patch better than a herbal patch or a roll-on?

A herbal patch or roll-on uses essential oils to help reduce cramps. Essential oils have anti-inflammatory properties that reduce pain and inflammation. However, since it's a topical treatment, the relief is temporary and suitable only for mild cramps.

In contrast, a heat patch reduces cramps at its source making it the most effective and longer-lasting method. Cramps occur due to the contraction of uterine muscles in an effort to expel period blood. The soothing heat emitted by the patch relaxes these muscles and ensures smooth passage of period blood, which in turn reduces cramps.

7. How is a heat patch different from taking a painkiller tablet?

Allopathic medicines prescribed for menstrual cramps have numerous side effects, including hormonal imbalance, and should not be consumed regularly.

A heat patch is a topical treatment that reduces cramps by using heat therapy. It does not alter your hormone levels and is not harmful to your body. Therefore it’s a healthier alternative if you have mild to moderate cramps.

If you have severe cramps, however, we highly recommend visiting a gynaecologist for medical treatment.

8. How many patches are included in one box/unit?

Each unit of Cramp Comfort has 3 heat patches. It is advisable to use only 1 patch in a 24 hour period.

9. How should I use the patch?

1. Tear the packet open and take out the patch.
2. Peel to reveal the sticky strip.
3. Stick the patch on the inner side or outer side of your underwear, and not directly on your skin.
4. After 8 hours maximum, peel it off and discard it in the bin.

IMP - Do not use more than one patch in a day and do not use it while sleeping.

10. Where should I stick the patch?

It depends on where you experience menstrual cramps the most. You can either stick it in front of your lower abdomen or lower back. You can also stick it near your neck or shoulder if you experience pain in these areas. Cramp Comfort has been designed to fit your underwear perfectly to give maximum relief.

IMP - The patch should be stuck on your clothes with the non-adhesive side facing your body and not directly on your skin.

11. For how long can I use one patch?

We highly recommend using the heat patch for less than 8 hours for maximum comfort and relief.

IMP - Kindly note that you should not use the patch while sleeping.

12. How many patches should I use for one cycle?

It depends on the number of days you experience cramps. We highly recommend using only one patch per day. For instance, if you have cramps only on the first day of your period, one pack of Cramp Comfort, which has 3 patches, will last you 3 whole cycles.

13. How long does it take for the patch to heat up?

After a few minutes of taking the patch out of the packet, it will start emitting heat. However, it can take up to 20-30 min to reach the ideal temperature.

14. How long does the heat last?

We’ve designed Cramp Comfort to ensure you get long-lasting heat and maximum relief from menstrual cramps. The patch retains its peak temperature for up to 8 hours and will start decreasing post that. However, do note that you should use only one patch per day and for a maximum of 8 hours.

15. What is the maximum temperature?

After months of research, we’ve found that the ideal temperature to ward off period cramps is 45-50 degree celsius. This temperature is similar to a a warm towel - mild enough to avoid burns but strong enough to ensure effectiveness. Cramp Comfort reaches this temperature within 20-30 minutes and stays the same for up to 8 hours.

16. What’re the ingredients of the patch?

All the ingredients of the patch are safe and 100% natural. There are 5 ingredients namely iron (emits heat), activated charcoal (acts as a catalyst), natural salt (acts as a catalyst), water absorber (ensures consistency) and clay (binds it all together).

17. Is the patch 100% biodegradable?

The ingredients of the patch are 100% biodegradable and can be disposed of with kitchen waste.

The outer covering and packaging of Cramp Comfort are not biodegradable and hence, should be disposed of with dry waste.

18. How can I dispose of the used patch?

All the ingredients of our patch are 100% natural and biodegradable. After the patch cools down, simply cut one of its sides and empty the contents in wet waste and the outer cover in dry waste.

19. How to use the ingredients as a fertilizer?

Since the ingredients of Cramp Comfort are 100% natural and contain iron, it can be used as a fertilizer for your garden!

Mix the contents of one patch with 5-10 litres of water and your fertilizer is ready. This mixture helps in tempering the soil and improving the overall health of the plant.

20. What is the expiry date of the heat patch?

Cramp Comfort expires 12 months from the date of manufacturing.

21. Are the patches quality tested?

Yes, of course! We thoroughly test our patches for efficacy and safety to ensure we send you only the best.

22. Where is the heat patch manufactured?

Cramp Comfort is a product that’s proudly developed and made in India keeping in mind the needs of Indian women!

23. Can I use the patch for non-period related pain?

Of course! Our heat patch acts exactly like a hot water bag. So, the next time you have a shoulder or neck pain, peel one Cramp Comfort and stick it to the back of your shirt.

24. Can I use the patch if I am pregnant?

It is not advisable to use a heat patch during pregnancy. We highly recommend consulting your gynaecologist before using one.

25. Can I put the patch on my kids or elderly people?

The contents of the heat patch are harmful if ingested and the level of heat tolerance can differ from person to person. Thus, it should be used for children and elderly people only under close supervision.

26. Can I take a pill or apply balm while using the patch?

It is not advisable to take a painkiller or apply pain relief balms while using a heat patch. We highly recommend consulting your doctor before doing so.

27. Can I sleep while wearing the heat patch?

No, we highly recommend not using a patch while sleeping. Depending on your sleep position, the heat patch might not receive enough air to emit heat and hence, the product will not be effective.

28. Is there any risk of using a heat patch?

Similar to a hot water bag or a hot shower, there’s a possibility that the following side effects may occur during the usage of a heat patch:

  • General discomfort
  • Redness
  • Skin irritation
  • Mild burns
  • Altered period flow

If you notice any of the above, immediately remove the patch and consult your doctor.

29. Why is my patch not heating up?

The patch will begin to heat as soon as it is opened and will take approximately 20-30 minutes to reach the optimal temperature. While you might feel that the heat is low, the patch will still be able to give relief from cramps.

If you’ve stuck the patch to your clothes and the patch is not giving you relief even after 30 min, kindly peel it off, place it in the open and wait for 20-30 minutes before sticking it again.

If the patch still does not heat up, kindly reach out to us at care@nuawoman.com along with your order ID.

30. How do I buy sanitary pads and Cramp Comfort together?

After adding sanitary pads or Cramp Comfort to your cart, scroll down to see our other products. Add the desired product to your cart and proceed to checkout.

We will ship both the products together for a seamless delivery experience.

4. Multi Purpose Pouch

1. How is the Nua different from other pouches?

From the quality of raw materials to its shape - the Nua pouch has been designed to fit your life! The practical and spacious design lets you carry everything, while the high-quality canvas exterior and water-proof lining ensures that the product is durable.

2. What is the pouch made of?

The Nua pouch has a canvas exterior and a waterproof polyester lining.

3. What is the size of the product?

The dimensions of the pouch are 8 in x 5 in x 2 in

4. What is the price of the product?

The MRP of the product is Rs.399 but it will always be at Rs. 349 on our website. Additionally, if you are a Nua plan member, you can purchase the pouch at Rs. 199 only.

5. How do I clean the pouch?

Take a damp cloth and gently wipe the surface. Do not machine wash or machine dry.

5. Order and Shipping

1. How do I order a pack of Nua sanitary pads?

You can place your custom Nua order in 2 simple steps –

1. Create your personalised pack of 12 pads from 3 different sizes and/or add other products

2. Select the number of packs in one order (up to 3 packs per order), and how often you would like your packs of sanitary pads to be delivered (1, 2 or 3 months).

You can also choose to buy one-time only, if you’d like. Once you’ve ordered, we will take care of the rest.

2. When will my product get delivered?

Your first order will be delivered as per the estimated delivery date on your ‘My Orders’ page. If you opted for a plan, your subsequent deliveries will be made as per your delivery preference.

3. Do you charge for shipping?

No. Shipping is absolutely free.

4. What should I do if I find that the product is damaged during delivery?

We have taken sufficient care to ensure that your product is delivered to you without any damages.

However, if you do receive your delivery in a damaged condition, kindly write to us at care@nuawoman.com and we will ship you a new pack without any additional charges.

5. What if I do not like the product and want to return it?

We are sure you will love Nua, but we understand that you may have different preferences. However, given that Nua is a hygiene product, we cannot accept product returns.

6. Accounts and Payments

1. Can I pause period reminders?

Yes, if you wish to pause our period reminders, please go to the ‘Account Information’ page and turn off the period reminders. You can always come back and turn on the period reminders on the same page.

2. How do I pay for my Nua order?

You can opt from a variety of payment options including credit/debit cards, netbanking, wallets and COD to complete your payment.

For a plan, you can opt for COD, or complete your payment online using your debit card (ICICI, Kotak, Citibank, Canara Bank) or any VISA/ Mastercard credit card.

3. Is there a Cash on Delivery option?

Yes. You will be asked to enter an OTP before placing the order to authenticate COD as the mode of payment. Kindly note that if you've opted for an auto-renew plan, a COD charge of Rs.21 is applicable.

4. Can I update my period details after my first order?

Yes, you can change your last period date and cycle duration in My Accounts page.

5. What does the red circle in My Accounts page indicate?

The red circle indicates your period cycle. It will show you when your next period is due and how many days are left for your next cycle.

6. Will my Period Circle update on its own?

Yes. The Period Circle keeps a track of your periods and updates the circle on a daily basis. You can always come back and check how many days are left for your period. The Period Circle automatically updates when you manually change your last period date and cycle duration.