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FAQs

A. Our initiatives during COVID-19

With the situation around coronavirus so uncertain, we understand that you may be feeling afraid or anxious. Your safety and wellness is important to us and we want to ease your mind. These are some of the steps we’ve taken during COVID-19:

  • Once the sanitary pads reach our warehouse, they are passed through a UV sterilizer. This ensures that any possible germs on the pads are immediately terminated.
  • Our warehouse staff wears white gloves and masks throughout this process.
  • They have been given hand sanitizers and have been encouraged to wash their hands at regular intervals.
  • Everybody entering the premises is being checked for body temperature.
  • A safety session has been held to generate awareness and incentivise self-hygiene by taking basic precautions.
  • The warehouse is regularly cleaned by the housekeeping staff.

B. Product

1. How have Nua pads been designed?

Nua sanitary pads have been designed to meet the needs of Indian women based on our extensive research and feedback received from thousands of women in India. Our design team includes global product design experts.

2. What are the benefits of soft and dry pads?

Unlike most pads in the market, Nua offers the comfort of softness without compromising dryness. The soft cottony top layer of Nua pads provides an irritation free experience while the multi-layered design provides improved absorption, keeping the surface dry.

3. Why do Nua pads have a wider back?

Wider-back pads essentially have extra wings at the back end of the pad that provide additional leakage protection. These pads also provide more comfort and protection during the night.

4. How do Nua pads help minimize skin irritation and rashes?

Apart from the soft top layer that helps minimize skin irritation, our pads do not have a perfumed or printed top layer, unlike other products in the market. This helps prevent harmful chemicals coming into direct contact with the skin.

5. Are Nua pads quality tested?

Absolutely. Nua pads are manufactured as per South Korean quality standards, and tested by accredited laboratories in India.

6. When do I use Heavy Flow, Medium Flow and Light Flow Pads?

The choice of the Heavy, Medium and Light Flow pads on different days is specific to each woman’s flow pattern. The suggestion below is only indicative:

Heavy Flow Pads are the largest of our pads and can be compared to XL pads currently available in the market. They come with wider backs and are best suited for days when the flow is at its maximum, typically the first two days of your period. However, if you have extremely heavy flow and require pads larger than XL pads, Nua's sanitary pads might not be suited for your flow.

Medium Flow Pads are mid-sized pads with wider backs and are best suited for days when your flow begins to reduce, typically on Days 2, 3 and 4. They are comparable in length to ‘Large’ size pads currently available in the market. 

Light Flow Pads are smaller in size and are comparable in length to ‘Regular’ size pads currently available in the market. They can be used on the last few days of the periods when your flow is at its minimum level.

7. How often should I change my pad during my period?

It is clinically recommended that you change your sanitary pads at least once every 6-8 hours.

8. How do I dispose off my pads after use?

Each Nua pad comes in an individual disposal cover with a resealable flap. After use, place the pad into the disposal cover, seal the flap and discard it in a bin.

C. Ordering Options

1. How do I order a Nua pack?

Ordering your custom Nua pack is simple. For a hassle-free period experience, you can choose ‘Subscribe’ or you can opt for the 'Buy One Time' option.

2. How do I order a pack via Subscription?

Create your Nua subscription by selecting your unique assortment of pads, the quantity of packs you would like delivered and your preferred frequency of delivery. You can then opt for COD, or complete your payment online using your debit card (ICICI, Kotak, Citibank, Canara Bank) or any VISA/ Mastercard credit card. Your customised order will be delivered to you just like clockwork! 

3. What is the advantage of giving my last period details?

Your period information will help us send you regular tips and reminders for your period. But we understand that you might not want to share your period details with us. In that case, we will assume that your last period date is the day you complete your payment and your period cycle is 30 days.

4. When do I get charged?

If you opted to subscribe using the online payment option, you will be charged a few days before we dispatch your next order. This date is determined depending on the frequency you choose.

If you opted for COD, you can pay when you receive your order.

5.Can I modify or pause my Nua subscription anytime?

Of course. Modifying or pausing your Nua subscription is as easy and hassle-free as placing your order.

Simply log into your account and go to ‘My Orders’ page. Click on 'Edit' to modify your subscription or select 'Pause Subscription' to pause your Nua subscription.

You can always come back and reactivate your subscription by clicking on ‘Resume’ in your ‘My orders page’.

6. What if I have enough stock for my upcoming period?

You can always postpone your order by selecting 'Skip' on ‘My Orders’ page.

7. Can I pause period reminders?

Yes, if you wish to pause our period reminders, please go to the ‘Account Information’ page and turn off the period reminders. You can always come back and turn on the period reminders on the same page.

D. Accounts and Payment

1. How do I pay for my Nua order?

You can opt from a variety of payment options including credit/debit cards, netbanking, wallets and COD to complete your payment.

For a subscription, you can opt for COD, or complete your payment online using your debit card (ICICI, Kotak, Citibank, Canara Bank) or any VISA/ Mastercard credit card.

2. Is there a Cash on Delivery option?

Yes. You will be asked to enter an OTP before placing the order to authenticate COD mode of payment. Please note: there is a COD charge of Rs. 21, applicable to subscription orders only.

3. Is my card charged when I edit my subscription?

If you opted for online payment, you will be asked to authenticate your changes. An order is created on successful authentication. If the transaction is incomplete, your subscription is paused.

4. Is my card charged when I resume my subscription?

If you choose to resume your subscription using online payment mode, an order is placed and you are charged the order amount.

If you choose to resume your subscription using COD, you will be asked to authenticate using an OTP.

5. Can I update my period details after my first order?

Yes, you can change your last period date and cycle duration in My Accounts page.  

6. What does the red circle in My Accounts page indicate?

The red circle indicates your period cycle. It will show you when your next period is due and how many days are left for your next cycle.

7. Will my Period Circle update on its own?

Yes. The Period Circle keeps a track of your periods and updates the circle on a daily basis. You can always come back and check how many days are left for your period. The Period Circle automatically updates when you manually change your last period date and cycle duration.

E. Delivery

1. When will my product get delivered?

Your first order will be delivered as per the estimated delivery date on your ‘My Orders’ page. If you are a subscriber, your subsequent deliveries will be made as per your desired frequency.

2. Do you charge for shipping?

No. Shipping is absolutely free.

3. What should I do if I find that the product is damaged during delivery?

We have taken sufficient care to ensure that your product is delivered to you without any damages. However, if you do receive your delivery in a damaged condition, kindly write to us at care@nuawoman.com and we will ship you a new pack without any additional charges.

4. What do I do if I need to purchase packs for someone else?

If you do not wish to change your subscription, you can place a fresh order using our 'Buy One Time' option.

5. What if I do not like the product and want to return it?

We are sure you will love Nua, but we understand that you may have different preferences. However, given that Nua is a hygiene product, we cannot accept product returns.