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FAQs

A. Product

1. How have Nua pads been designed?

Nua sanitary pads have been designed to meet the needs of Indian women based on our extensive research and feedback received from hundreds of women in India. Our design team includes global product design experts.

2. What are the benefits of soft and dry pads?

Unlike most pads in the market, Nua offers the comfort of softness without compromising dryness. The soft cottony top layer of Nua pads provides an irritation free experience while the multi-layered design provides improved absorption, keeping the surface dry.

3. Why do Nua pads have a wider back?

Wider-back pads essentially have extra wings at the back end of the pad that provide additional leakage protection. These pads also provide more comfort and protection during the night.

4. How do Nua pads help minimize skin irritation and rashes?

Apart from the soft top layer that helps minimize skin irritation, our pads do not have a perfumed or printed top layer, unlike other products in the market. This helps prevent harmful chemicals coming into direct contact with the skin.

5. Are Nua pads quality tested?

Absolutely. Nua pads are being manufactured at state of the art factories in South Korea, and have been tested both there and in India by accredited laboratories. 

6. When do I use Heavy Flow, Medium Flow and Light Flow Pads?

The choice of the Heavy, Medium and Light Flow pads on different days is specific to each woman’s flow pattern. The suggestion below is only indicative:

Heavy Flow Pads are the largest of our pads and can be compared to XL pads currently available in the market. They are best suited for days when the flow is at its maximum, typically the first two days of your period. However, if you have extremely heavy flow and require pads larger than XL pads, Nua's sanitary pads might not be suited for your flow.

Medium Flow Pads are mid sized pads best suited for days when your flow begins to reduce, typically on Day 2, Day 3 and Day 4. They are comparable in length to Large size pads currently available in the market. 

Light Flow Pads are small in size and as big as Regular size pads currently available in the market. They can be used on the last few days of the periods when your flow is at its minimum level.

7. How often should I change my pad during my period?

It is clinically recommended that you change your sanitary pads at least once every 6-8 hours.

8. How do I dispose my pads after use?

Each Nua pad comes in an individual disposal cover with a re-sealable flap. After use, place the pad into the disposal cover, seal the flap and toss it into a bin.

B. Ordering Options

1. How do I order a Nua pack?

Ordering your custom Nua pack is simple. You can buy as per your wish with our 'Buy One Time' option or get the ultimate Nua experience by subscribing to us.

2. How do I order a pack via Subscription?

Create your Nua subscription by selecting your unique assortment of pads, the quantity of packs you would like delivered and your preferred frequency of delivery. You can then complete your payment using your debit card (ICICI, Kotak, Citibank, Canara Bank) or credit card. Your customised order will be delivered to you just like clockwork! 

3. What is the advantage of giving my last period details?

Your period information will help us send you regular tips and reminders for your period. But we understand that you might not want to share your period details with us. In that case, we will assume that your last period date is the day you complete your payment and your period cycle is 30 days.

4. When do I get billed?

Billing will be done few days before your next dispatch date. This date is determined depending on the frequency you choose.

5. Can I pause or modify my Nua susbcription at anytime?

Of course. Pausing or modifying your Nua subscription is as easy and hassle-free as placing your order. Simply log into your account and select 'Pause Subscription' on My Orders page to pause your Nua journey or click on 'Edit' to modify your subscription. You can always come back and reactivate your subscription whenever you like. Kindly note that changing quantity and frequency will require re-authentication of your payment mode, and your plan will remain paused until the process is completed.

6. What if I have enough stock for my upcoming period?

You can always skip your upcoming order before the payment is completed by selecting 'Skip Subscription' on My Orders page.

7. Can I buy a pack without subscribing?

Of course. If you do not wish to subscribe to Nua, you can opt to buy a customised Nua pack through our 'Buy One Time' option. There are a variety of payment options including COD that you can choose from. You will also get regular period reminders and health tips from us via email and SMS.

8. Can I opt for subscription after a Buy One Time purchase?

Yes, you can upgrade yourself to the ultimate Nua experience by creating your subscription and authenticating your credit/debit card. Kindly go through the previous questions to know more about Nua subscriptions.

9. Can I pause or skip period reminders?

Yes, if you wish to pause or skip our period reminders, please select the 'Pause Reminders' or 'Skip Reminders' button on My Orders page as you wish. You can always come back and resume our period reminders by choosing 'Resume Reminders' on My Orders page.

C. Accounts and Payment

1. How do I pay for my Nua order?

You can opt from a variety of payment options including credit/debit cards, netbanking, some wallets and COD to complete your payment. For a subscription, however, you can complete the payment using your debit card (ICICI, Kotak, Citibank, Canara Bank) or credit card.

2. Is there Cash on Delivery option?

You can opt for Cash on Delivery for your 'Buy One Time' orders. Kindly note you will be asked to enter OTP before placing the order to authenticate COD mode of payment.

3. Why is my card charged when I create a subscription?

A small amount is deducted from your account to authenticate your chosen payment mode. The amount will be refunded within 15 days.

4. Why is my card charged when I resume my subscription?

When you resume your subscription, a small amount is deducted from your account reauthenticate your chosen payment mode. The amount will be refunded within 15 days.

5. Can I update my period details after my first order?

Yes, you can change your last period date and cycle duration in My Accounts page. 

6. Why is my card charged everytime I update my subscription?

Changing quantity and frequency will require reauthentication of your payment mode and your plan will remain paused until the process is completed. The amount will be refunded within 15 days.

7. What does the red circle in My Accounts page indicate?

The red circle indicates your period cycle. It will show you when your next period is and how many days are left for your next cycle.

8. Will my Period Circle update on its own?

Yes, the Period Circle keeps a track of your periods and updates the circle on a daily basis. You can always come back and check how many days are left for your period. The Period Circle automatically updates when you manually change your last period date and cycle duration.

D. Delivery

1. When will my product get delivered?

Your first order will be delivered as per the estimated delivery date on your My Order page. If you are a subscriber, your subsequent deliveries will be made as per your desired frequency.

2. Do you charge for shipping?

No. Shipping is absolutely free.

3. What should I do if I find that the product is damaged during delivery?

We have taken sufficient care to ensure that your product is delivered to you without any damages. However, if you do receive your delivery in a damaged condition, kindly write to us at care@nuawoman.com and we will ship you a new pack without any additional charges

4. What do I do if I need to purchase packs for someone else?

If you do not wish to change your subscription, you can place a fresh order using our 'Buy One Time' option.

5. What if I do not like the product and want to return it?

We are sure you will love Nua, but we understand that you may have different preferences. However, given that Nua is a hygiene product, we cannot accept product returns.