Your personal wellbeing is important to us and we do our best to maintain high standards of hygiene. Due to the intimate nature of menstrual / personal hygiene products, our sanitary pads, Cramp Comfort heat patches and pouches are non-returnable. However, in the unlikely event of damaged, defective or different / wrong items delivered to you, please write to us at email@example.com with the details. Such cases will be considered on a case-by-case basis.
Upon receipt of the request, we will fully examine it and notify you within a reasonable time. Please note that we accept product-related concerns (e.g., damage, defective) only up to 30 days from the date of delivery.
Once an order is placed, you can cancel your order within 90 minutes of placing your order. In case you would like to cancel your order within this timeframe, please contact us on firstname.lastname@example.org .
This Return and Cancellation Policy is updated as of 17 August 2020.